|
1.
Quality of service
We
want to provide the highest quality service possible, because that
will help us in the longer term, as well as you.
This page sets out the standards that we wish to maintain.
2.
Dealing with enquiries
We
endeavour to respond to queries within 48 hours, but there are some
that we will have to check with our suppliers. That can lead to
delay, so we will acknowledge your query within 72 hours and let
you know what we are doing for you.
3.
Processing orders
For
items not in stock, we will normally place orders on our suppliers
up to twice a week. This means that we expect to deliver available
products to you within 7 to 10 working days of your order.
Where
a larger order is only part complete at this stage, we will either
ship the part-order to you or contact you for your instructions.
We do not make any further postage charge for completing the delivery.
4.
Accuracy of processing
We
do not like making mistakes, but they do happen from time to time.
If we make a mistake, we undertake to correct it without question
and at no additional cost to you, our customer.
If
we have made an error, please contact us by Email as soon as possible.
5.
Communicating with you
We
will communicate with you by Email where possible but, if that proves
problematic, we might need to revert to other methods.
This
means you need to tell us how to contact you, so please do not register
a spam-trap address, as that rather defeats the purpose! A telephone
number in case of query is also helpful.
6.
Mailing lists
We
will not add you onto any mailing list of our own unless you ask,
nor sell your name and address to any other organisation.
|
Sheet
